Terms of Service

These Terms of Service ("Terms") govern your use of the Tessera software platform ("Service") provided by Tessera Software UG (haftungsbeschränkt), Rheingasse 34, 50676 Köln, Germany ("Tessera", "we", "us").

By creating an account or using our Service, you ("Customer", "you") agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

The Service is a cloud-based Software-as-a-Service (SaaS) platform for digital management and optimization of your online presence, including review management, reputation management, Google Business Profile management, website management, and analytics.

Tessera provides the following features:

Review & Reputation Management • Digital review collection system for customer feedback • Central dashboard for review analysis and management • AI-powered automated review responses • Key performance indicators (KPIs) and metrics

Google Business Profile Management • Technical management of your Google Business Profile via the software • Maintenance of structured business information • Post creation and publishing

Website Management • Provision, hosting, and operation of a website • Technical website management as part of the software • Maintenance and technical availability during subscription

Analytics & Reporting • Dashboard with overviews and key metrics • Performance analytics and insights

We provide access to the software during your subscription period. No ownership of the software or source code is transferred. This is not an agency, consulting, or success-based service. No specific business or qualitative success is guaranteed.

Explore Plan (Free) You can explore Tessera's features without a subscription. The Explore Plan allows you to: • View and manage your Google reviews • Generate AI-powered reply suggestions • Create and edit posts, websites, and funnels • Manage multiple business locations

Pro Plan (Paid Subscription) To publish content and enable automations, you need a Pro subscription: • Publish replies directly to Google • Publish posts to Google Business • Publish websites with custom domains • Publish funnels with QR codes • Enable automated review responses • Priority support

Pricing • Monthly: €150 per month (excl. VAT), cancel anytime • Yearly: €125 per month (€1,500 per year, excl. VAT), cancel anytime

Free trials may be offered at Tessera's discretion.

Payment Processing Payments are processed securely through Stripe. By subscribing, you authorize us to charge your payment method on a recurring basis.

Billing Cycle • Monthly subscriptions are billed monthly in advance • Yearly subscriptions are billed annually in advance

VAT All prices are exclusive of VAT. VAT will be added where applicable based on your location.

Failed Payments If a payment fails, we will attempt to collect payment again. If payment cannot be collected, your subscription may be suspended and published content may be deactivated.

Refund Policy • Monthly subscriptions: No refunds (cancel anytime to stop future charges) • Yearly subscriptions: 14-day money-back guarantee from purchase date. After 14 days, no refunds for the remaining subscription period.

You agree to: • Provide accurate and complete information during registration • Keep your account credentials secure and confidential • Notify us immediately of any unauthorized access • Comply with all applicable laws and regulations • Not use the Service for any illegal or unauthorized purpose • Not interfere with or disrupt the Service • Not attempt to reverse engineer or extract source code • Not use automated tools to access the Service without permission • Provide all necessary content, information, and access rights • Ensure you have the rights to any content you upload

You are responsible for all activity under your account.

Administrator Access You may optionally grant Tessera administrator rights to your Google Business Profile. This enables more efficient profile management and may lead to better optimization results.

Some features may be limited without administrator access.

Important Notice After contract termination, you should revoke any administrator rights granted to Tessera.

Tessera is not liable for restrictions, changes, or suspensions of your Google Business Profile by Google. We do not control Google's services and cannot guarantee their availability or functionality.

Our Rights All intellectual property rights in the Service, including software, design, logos, and documentation, belong to Tessera or our licensors.

Your License During your subscription, you receive a non-exclusive, non-transferable, limited license to use the Service for your internal business purposes.

Your Content You retain ownership of content you upload. By uploading content, you grant us a license to use, store, and process it to provide the Service.

License Termination All rights granted to you terminate upon cancellation of your subscription.

We process personal data in accordance with our Privacy Policy and applicable data protection laws, including the GDPR.

When you use Tessera to process personal data of your customers (e.g., review authors), you act as the data controller and Tessera acts as the data processor. The Data Processing Agreement (Annex 1) governs this relationship.

Both parties commit to maintaining confidentiality regarding all information obtained through this agreement.

Liability Scope We are only liable for damages caused by intentional misconduct, gross negligence, or breach of material contractual obligations.

Liability Cap For breaches of material contractual obligations through simple negligence, our liability is limited to foreseeable, contract-typical damages.

Third-Party Platforms We are not liable for third-party platforms, particularly Google. We do not control these services and cannot guarantee their availability, functionality, or policies.

Exclusions Nothing in these Terms limits liability for: • Death or personal injury caused by negligence • Fraud or fraudulent misrepresentation • Any liability that cannot be excluded by law

The Service is provided "as is" and "as available" without warranties of any kind, except as required by law.

We do not warrant that: • The Service will meet your specific requirements • The Service will be uninterrupted, timely, or error-free • Results obtained from the Service will be accurate or reliable • Any errors will be corrected

We strive to maintain 99.5% uptime but do not guarantee specific availability levels.

Subscription Term • Monthly subscriptions: Cancel anytime, effective at end of current billing period • Yearly subscriptions: Cancel anytime, no refund for remaining period, effective at end of subscription year

Termination for Cause We may terminate or suspend your account immediately if you: • Breach these Terms • Engage in fraudulent or illegal activity • Fail to pay for more than 30 days

Effect of Termination Upon termination: • Your access to the Service will end • Published content (websites, funnels) will be deactivated • Your data will be retained for 30 days, then deleted • You should revoke any Google administrator rights granted to us

We may modify these Terms at any time. We will notify you of material changes via email or through the Service at least 30 days before they take effect.

Continued use of the Service after changes take effect constitutes acceptance of the modified Terms. If you do not agree to the changes, you may cancel your subscription before they take effect.

These Terms are governed by German law.

For business customers, the exclusive place of jurisdiction is Cologne, Germany.

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in effect.

This Data Processing Agreement ("DPA") forms part of the Terms of Service between you ("Controller") and Tessera Software UG ("Processor").

1. Subject Matter and Duration The Processor processes personal data on behalf of the Controller to provide the Tessera Service. Processing duration corresponds to the subscription term.

2. Nature and Purpose of Processing • Storing and displaying customer reviews • Generating AI-powered reply suggestions • Publishing responses to Google on Controller's behalf • Analytics and reporting on review performance • Website hosting displaying business information

3. Types of Personal Data • Names and identifiers of review authors • Review content and ratings • IP addresses (for analytics) • Business information (names, addresses, contact details)

4. Categories of Data Subjects • Customers who leave reviews • Website visitors • Business representatives

5. Controller's Obligations The Controller shall: • Ensure lawful basis for data processing • Provide clear privacy information to data subjects • Respond to data subject requests • Notify Processor of any restrictions on processing

6. Processor's Obligations The Processor shall: • Process data only on documented instructions from Controller • Ensure personnel are bound by confidentiality • Implement appropriate technical and organizational security measures • Assist Controller with data subject requests • Delete or return data upon contract termination • Allow and contribute to audits

7. Sub-processors The Controller grants general authorization for sub-processors. Current sub-processors: • Supabase Inc. (Database hosting, EU region) • Vercel Inc. (Application hosting) • Stripe Inc. (Payment processing) • OpenAI Inc. (AI reply generation) • Resend Inc. (Transactional emails)

The Processor will inform Controller of changes to sub-processors with 30 days notice.

8. Security Measures The Processor implements: • Encryption of data in transit (TLS) and at rest • Access controls and authentication • Regular security assessments • Incident response procedures • Data backup and recovery

9. Data Breach Notification The Processor will notify the Controller without undue delay (within 72 hours) upon becoming aware of a personal data breach.

10. Data Deletion Upon termination, the Processor will delete all personal data within 30 days unless legal obligations require retention.

11. Audit Rights The Controller may audit the Processor's compliance with this DPA. The Processor will provide necessary information and allow inspections.

By accepting the Terms of Service, you accept this Data Processing Agreement.